Frequently Asked Questions – Nostrain

Welcome to the Nostrain FAQ section. We answer frequently asked questions regarding our products on this page, services and policies. If you have more questions, don't hesitate to contact our customer support.

Why “NoStrain”?

At NoStrain our main objective is to provide comfortable footwear that’s stylish and sustainable. No strain goes with the aim of providing ‘no strain’ to your knees and ‘no strain’ to our environment.

How does footwear affect the knees and your body?

Wearing wrong or poor-quality footwear can strain your knees, heels and also your hips. Knees and hips are the largest joints in your body and they’re responsible for supporting the body weight. NoStrain evaluates and compares various qualities, materials and resources to create the most comfortable footwear for you.

Is customization available?

As of now we don’t provide any customization in our footwear.

Is your packaging sustainable too?

Just like our products we’ve made conscious efforts in creating eco-friendly packaging. We use recycled paper for our tags & packaging box and reusable cloth bags for our flip-flops.

Will you be making more products/styles/colours?

We are constantly trying to expand our range with better products. We plan to introduce some additional styles in the future with eco-friendly materials, as always.

Do you ship to my city?

We ship our products all over India.

How do I track my order?

Once your order is confirmed/shipped, you’ll receive all the updates on your email and/or WhatsApp.

Where does my order come from?

We get our footwear manufactured from various factories based in India. Our design center and warehouse are located at Noida (Delhi NCR) from where we ship the footwear to you.

Can I return the product?

Yes, we do accept returns. Please refer to our “return & exchange policy” to understand the criteria under which we accept the returns.

What is the material used in NoStrain footwear?

We make sustainability our priority by employing materials such as cork, EVA, denim fabric, rubber, sugarcane, synthetic leather, and suede leather in our footwear to make them comfortable and environmentally friendly.

How long does delivery take?

We try to send your order as soon as possible. Orders are usually sent within 4-5 business days within India. However, metro cities such as Delhi, Noida, Gurugram and Faridabad receive deliveries within 3 business days.

What is Nostrain's return and exchange policy?

We want you to love your purchase. If you don't, you can return or exchange it within 7 days of the delivery of your order. Ensure that the clothes are unworn and in the original packaging.

What are the accepted payment methods?

We accept multiple payment methods, including:

Credit/Debit Cards (Visa, MasterCard, American Express)

Net Banking

UPI

Cash on Delivery (COD)

All transactions are safely processed to secure your safety.

How do I take care of my Nostrain products?

To extend the lifespan of your Nostrain products:

Wipe them clean with a damp cloth after every use.

Do not expose them to too much water.

Air-dry them away from direct sunlight.

Keep them in a dry, cool environment.

By following these care tips, you will be able to keep your products looking good and maintaining high quality.

Are there any discounts or promotions offered by Nostrain?

Yes, from time to time, we offer promotions and discounts on our website. We invite customers to join our newsletter to receive information about any special deals, seasonal discounts, and special offers. Also, you can follow us on social media to be informed about the latest news and promotions.

How do I place an order?

Ordering with Nostrain is easy:

Go to our website and view our range.

Choose the product you want and select your size.

To add an item, simply click 'Add to Cart'. 

When you're ready to buy, just click the cart and choose 'Checkout' to finish your order

Enter your shipping details and select your payment option.

Check your order and click 'Place Order' to finalize your purchase.

How do I contact customer support?

You may contact our customer support via the following means:

Email: info@nostrain.in

Phone: +91-8750044488 (Operational between 9:30 AM and 7:00 PM)

WhatsApp: +91-8750044488

Do you ship worldwide?

At this moment, we only ship within India.

Social Media: Contact us on Facebook and Instagram for notifications and support.

We are here to help you with any query or issue you might have.